We ship worldwide!
If you live in the United States, please visit our U.S. site to purchase.
FREE global shipping. No minimum spend.
* We only offer standard shipping at the moment, but are working to bring you expedited shipping as soon as possible!
* To protect you from international import tax, we will declare a lower value than your order value. If customs duties are incurred, you will be responsible to clear customs and pay the relevant customs duties.
Please allow 1-5 business days to process your order.
Shipping time is 5-15 business days.
This is an estimated delivery time. In rare occasions, delays may be affected by national holidays, extreme weather conditions, customs clearance and other unforeseen circumstances by courier. We will not be responsible for delays due to these factors.
Kindly note that it may take take 30-45 days when being shipped to an APO address.
We know you can’t wait to receive your order, and we can’t wait to get them in your hands either! We promise to process the order as quickly as possible and avoid any delays to make this happen!
We partner with multiple warehouses in Asia (mostly in China) to bring our customers the fastest and best shipping option.
Due to the global COVID-19 pandemic situation, some orders may experience extended shipping delays as our logistic partners work through disruptions in their normal delivery route and processing. Please be assured that we will do everything we can to get your order to you as soon as possible. We apologize for this inconvenience and kindly ask for your patience during this time.
Regarding concerns for packages shipping from China due to the COVID-19 situation, according to the CDC, there is no evidence to suggest that coronavirus has been transmitted through imported goods and packages.
While coronaviruses are transmitted person-to-person through respiratory droplets from coughs or sneezes, they generally have poor survival on surfaces. This means there is likely a very low risk of the current virus spreading from products or packaging that have been shipped over days or weeks at ambient temperatures.
TRACKING YOUR ORDER
You will receive an email from us with the tracking information once the package is on its way to you! Please follow the link provided to track your order.
Your order may have multiple tracking numbers as items may be shipped out from different warehouses.
TRACKING NUMBER DOESN'T WORK
The tracking information may take up to 5-10 business days to be updated in the system. If after 10 days, you are still not seeing any status update, please contact us and we'd love to check for you internally.
We know mistakes do happen! Please email us immediately! We can only fix this for you if the order has not been shipped out yet.
However, if the order has already been dispatched, we kindly ask for you to contact the local post office. They should be able to reroute the package to your desired address.
* We cannot be responsible for lost or returned packages due to incorrect addresses provided.
Please kindly email us immediately! We can only cancel your order if the order has not been dispatched yet.
WE’D LOVE TO HELP
For any other questions, you can contact us in the below methods.
- Fill out a form directly on our CONTACT US page
- Email us at firstname.lastname@example.org
- Chat with us live! Click on the Help Center chat icon on the bottom right of the site and use your Facebook account to chat with us.
For methods 1 and 2, we will respond to you within 1 business day.